ENJOY FREE U.S. SHIPPING ON ALL ORDERS $50+ 📦💕 ***NOTE: DUE TO COVID-19 AND OUR HIGH VOLUME OF ORDERS, OUR PROCESSING TIME IS CURRENTLY 3-5 BUSINESS DAYS. PLEASE ALLOW ADDITIONAL TIME FOR YOUR ORDER TO ARRIVE AS SHIPPING SERVICES MAY CURRENTLY BE EXPERIENCING SOME DELAYS. FOR A LIST OF COUNTRIES WITH INTERNATIONAL SHIPPING SERVICE DISRUPTIONS, PLEASE CLICK HERE.***

RETURN & SHIPPING POLICY

GLAM VICE COSMETICS RETURN & SHIPPING POLICY
 
TO BETTER ASSIST YOU, WE HAVE CREATED A RETURN POLICY Q&A. PLEASE READ THROUGH THE FOLLOWING QUESTIONS TO FIND YOUR ANSWER! KEEP IN MIND, THAT WE ARE HERE TO HELP IF YOU NEED FURTHER ASSISTANCE.
 
Q: I ALREADY PLACED MY ORDER. BUT I CHANGED MY MIND, CAN I CANCEL IT OR GET A REFUND?
A: UNFORTUNATELY, ALL SALES ARE FINAL. DUE TO THE AFFORDABILITY OF OUR PRODUCTS, WE ARE UNABLE TO OFFER REFUNDS, CANCEL YOUR ORDER, OR EXCHANGE ANY OF THE PRODUCT(S) YOU HAVE PURCHASED. WE TRULY APPRECIATE YOUR UNDERSTANDING, AND WE ARE PRETTY SURE YOU WILL LOVE OUR PRODUCTS!
 
Q: I ORDERED THE WRONG ITEM(S), CAN I GET A REFUND?
A: UNFORTUNATELY, ONCE YOU HAVE PLACED YOUR ORDER WE ARE UNABLE TO MAKE ANY CHANGES TO THE PRODUCT(S) YOU HAVE PURCHASED. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT.
 
Q: I ALREADY PLACED MY ORDER, CAN I CHANGE MY SHIPPING ADDRESS?
A: WE WILL TRY OUR BEST! PLEASE CONTACT US RIGHT AWAY IF YOU NEED TO CHANGE YOUR SHIPPING ADDRESS. IF THE ORDER HAS NOT YET BEEN PROCESSED, WE WILL BE MORE THAN GLAD TO CHANGE IT. HOWEVER, IF WE HAVE ALREADY STARTED PROCESSING IT, WE WILL NOT BE ABLE TO. YOU MAY CONTACT USPS, OR THE CARRIER SELECTED AND TRY TO CHANGE IT WITH THEM. PLEASE NOTE, GLAM VICE IS NOT RESPONSIBLE FOR PACKAGES THAT GET DELIVERED TO THE WRONG ADDRESS DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED AT CHECKOUT. PLEASE MAKE SURE TO CHECK THAT THE SHIPPING ADDRESS IS CORRECT BEFORE PLACING YOUR ORDER.

Q: I RECEIVED DAMAGED/BROKEN ITEM(S). WHAT DO I DO NOW?
A: OH NO! ALTHOUGH WE MAKE SURE TO THOROUGHLY INSPECT ALL OF OUR PRODUCTS BEFORE PACKING THEM AND SENDING THEM TO THE CARRIER, WE KNOW THINGS HAPPEN! YOU MAY FILE A CLAIM WITHIN 5 DAYS OF DELIVERY BY CONTACTING US AT INFO@GLAMVICECOSMETICS.COM. PLEASE MAKE SURE TO INCLUDE YOUR FULL NAME, THE ORDER NUMBER, VISIBLE PICTURES OF THE DAMAGED PRODUCT(S) THAT YOU RECEIVED AND THE OUTSIDE SHIPPING LABEL ON THE PACKAGING. WE WILL GET BACK TO YOU AS SOON AS POSSIBLE. IF A REPLACEMENT IS SENT TO YOU, THE PRODUCT(S) MUST BE THE SAME AS YOU INITIALLY ORDERED AND THEY ARE SUBJECT TO AVAILABILITY. 
 
Q: I RECEIVED THE WRONG ITEM(S). WHAT DO I DO NOW?
A: ALLOW US TO MAKE IT ALL BETTER FOR YOU! PLEASE EMAIL US AT INFO@GLAMVICECOSMETICS.COM WITHIN 5 DAYS OF DELIVERY. PLEASE INCLUDE YOUR FULL NAME, THE ORDER NUMBER, AND VISIBLE PICTURES OF THE PRODUCT(S) THAT YOU DID RECEIVE. WE WILL CONTACT YOU WITHIN 48 BUSINESS HOURS IN ORDER TO RESOLVE THE MIX UP AS SOON AS POSSIBLE!
 
Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
A: WE DO OUR BEST TO PROCESS YOUR ORDER FAST! WE SHIP OUT YOUR ITEMS WITHIN 2-4 BUSINESS DAYS. ONCE YOUR ORDER SHIPS OUT, IT IS UP TO THE SHIPPING CARRIER AND THE SERVICE YOU CHOSE. YOU WILL RECEIVE A TRACKING EMAIL WHERE YOU CAN TRACK THE PROGRESS OF YOUR PACKAGE. IF OUR PROCESSING TIMES ARE DELAYED, WE WILL NOTIFY YOU RIGHT AWAY! PLEASE NOTE, IF YOU PAY FOR EXPRESS SHIPPING, THAT IS SEPARATE FROM OUR PROCESSING TIME. IF YOU NEED YOUR ORDER SOON, PLEASE EMAIL US AND WE WILL TRY OUR BEST TO EXPEDITE THE PROCESSING TIME.
 
Q: HOW MUCH ARE YOUR SHIPPING COSTS?
A: IT DEPENDS AS WE DO NOT HAVE FLAT SHIPPING RATES. ALL DOMESTIC AND INTERNATIONAL SHIPMENT CHARGES ARE CALCULATED BY WEIGHT AND ZIP CODE BEING SHIPPED TO. UP TO DATE AND ACCURATE RATES WILL BE SHOWN TO YOU AT CHECKOUT. 
 
Q: WHEN CAN I TRACK MY SHIPMENT?
A: WE WILL KEEP YOU UPDATED WITH EVERY STEP! AS SOON AS WE SHIP YOUR ORDER YOU WILL RECEIVE AN EMAIL FROM US WITH THE TRACKING NUMBER. YOU MAY CLICK ON THE LINK PROVIDED IN THAT EMAIL TO START TRACKING YOUR ORDER.
 
Q: MY PACKAGE WAS DELAYED, LOST, OR STOLEN WHILE IN TRANSIT. WHAT HAPPENS NEXT?
A: WE ARE VERRY SORRY THIS HAPPENED. UNFORTUNATELY, GLAM VICE IS NOT RESPONSIBLE OR LIABLE FOR ANY DELAYED, LOST, OR STOLEN PACKAGES DURING TRANSIT. THIS INCLUDES PACKAGES MARKED AS “DELIVERED.” YOU MAY VISIT YOUR LOCAL POST OFFICE, CONTACT USPS AT 1(800)275-8777, OR THE CORRESPONDING CARRIER AND START A CLAIM.
 
Q: AM I RESPONSIBLE FOR INTERNATIONAL CUSTOMS AND DUTY FEES?
A: ALL INTERNATIONAL ORDERS ARE SUBJECT TO AND MAY BE CHARGED CUSTOMS AND DUTY FEES AS DEFINED BY THE COUNTRY OF IMPORT. GLAM VICE COSMETICS IS NOT RESPONSIBLE FOR ANY FEES ASSOCIATED WITH IMPORT. SUCH FEES ARE NOT INCLUDED IN YOUR PURCHASE OR SHIPPING CHARGES AND MUST BE PAID BY THE PARCEL RECIPIENT.
 
Q: I HAVEN’T RECEIVED MY INTERNATIONAL ORDER, WHAT TO DO?
A: ALL INTERNATIONAL ORDERS NEED TO BE CLEARED BY CUSTOMS FIRST. AT TIMES, CUSTOMS MAY HOLD YOUR PACKAGE FOR FURTHER INSPECTION OR FOR OTHER REASONS. PLEASE NOTE, WE DO NOT HAVE ANY CONTACT WITH CUSTOMS OR CONTROL OVER THEIR DECISION. IN ADDITION, ONCE THE PACKAGE DEPARTS THE UNITED STATES WE ARE UNABLE TO TRACK IT USUALLY UNTIL IT REACHES ITS DESTINATION, UNLESS YOU HAVE CHOSEN UPS OR DHL TO DELIVER YOUR ORDER. THE BEST WAY TO INQUIRE ABOUT YOUR PACKAGE IS TO CALL OR VISIT YOUR LOCAL POST OFFICE. PLEASE NOTE, WE DO NOT CALL OR HAVE CONTACT WITH OTHER POST OFFICES AROUND THE WORLD AND ULTIMATELY, WE ARE NOT RESPONSIBLE FOR ANY LOST/STOLEN PACKAGES.
 
 
Q: I HAVE ANOTHER QUESTION. HOW CAN I REACH YOU?
A: CUSTOMER SERVICE IS AVAILABLE MONDAY-FRIDAY FROM 9AM TO 5PM EST. JUST EMAIL US AT INFO@GLAMVICECOSMETICS.COM WITH YOUR ORDER NUMBER, NAME AND YOUR QUESTIONS. WE WILL GET BACK TO YOU WITHIN 48 BUSINESS HOURS.