RETURN & SHIPPING POLICY

GLAM VICE COSMETICS RETURN & SHIPPING POLICY

IMPORTANT! DUE TO COVID-19 SOME SHIPPING SERVICES MAY EXPERIENCE UNFORESEEN DELAYS. PLEASE ALLOW ADDITIONAL TIME FOR YOUR PACKAGE TO ARRIVE. CURRENTLY GLAM VICE IS OFFERING INTERNATIONAL SHIPPING TO MOST COUNTRIES VIA DHL EXPRESS WORLDWIDE ONLY. FOR MORE INFORMATION, PLEASE VISIT THIS LINK: https://glamvicecosmetics.com/pages/covid-19-list-of-countries-with-service-interruptions-suspensions 

TO BETTER ASSIST YOU, WE HAVE CREATED A RETURN POLICY Q&A. PLEASE READ THROUGH THE FOLLOWING QUESTIONS TO FIND YOUR ANSWER! KEEP IN MIND, THAT WE ARE HERE TO HELP IF YOU NEED FURTHER ASSISTANCE.

Q: I ALREADY PLACED MY ORDER. BUT I CHANGED MY MIND, CAN I CANCEL IT OR GET A REFUND?
A: UNFORTUNATELY, ALL SALES ARE FINAL. WE ARE UNABLE TO OFFER REFUNDS, CANCEL YOUR ORDER, OR EXCHANGE ANY OF THE PRODUCT(S) YOU HAVE PURCHASED. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT.

Q: I ORDERED THE WRONG ITEM(S), CAN I RETURN OR EXCHANGE THEM?
A: UNFORTUNATELY, BECAUSE OF THE NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS OR EXCHANGES DUE TO HEALTH AND SANITARY REASONS. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT.

Q: I FORGOT TO ADD ITEM(S) TO MY ORDER, CAN I ADD THEM?
A: IF YOUR ORDER HAS NOT YET SHIPPED, PLEASE EMAIL US AS SOON AS POSSIBLE AT INFO@GLAMVICECOSMETICS.COM AND WE'D BE HAPPY TO ADD YOUR ITEM(S) TO YOUR ORDER. YOU WILL RECEIVE AN EMAIL WITH A PAYMENT LINK AND INSTRUCTIONS TO PAY THE BALANCE. PLEASE NOTE, DEPENDING ON THE TOTAL WEIGHT ADDITIONAL SHIPPING FEES MAY APPLY.

Q: I ALREADY PLACED MY ORDER, CAN I CHANGE MY SHIPPING ADDRESS?
A: PLEASE CONTACT US RIGHT AWAY IF YOU NEED TO CHANGE YOUR SHIPPING ADDRESS. IF THE ORDER HAS NOT YET BEEN PROCESSED AND SHIPPED, WE MAY STILL BE ABLE TO UPDATE THE SHIPPING ADDRESS. PLEASE NOTE, GLAM VICE IS NOT RESPONSIBLE FOR PACKAGES THAT GET DELIVERED TO THE WRONG ADDRESS DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED AT CHECKOUT. PLEASE MAKE SURE TO CHECK THAT THE SHIPPING ADDRESS IS CORRECT BEFORE PLACING YOUR ORDER.

Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?  
A: WE SHIP OUT YOUR ITEMS WITHIN 3-5 BUSINESS DAYS. ONCE YOUR ORDER SHIPS OUT, IT IS UP TO THE SHIPPING CARRIER AND THE SERVICE THAT YOU CHOSE. YOU WILL RECEIVE A TRACKING EMAIL WHERE YOU CAN TRACK THE PROGRESS OF YOUR PACKAGE. PLEASE NOTE, IF YOU PAY FOR EXPRESS SHIPPING, THAT IS SEPARATE FROM OUR PROCESSING TIME. IF YOU NEED YOUR ORDER SOON, PLEASE EMAIL US AND WE WILL TRY OUR BEST TO EXPEDITE THE PROCESSING TIME.

Q: HOW MUCH ARE YOUR SHIPPING COSTS?
A: IT DEPENDS AS WE DO NOT HAVE FLAT SHIPPING RATES. ALL DOMESTIC AND INTERNATIONAL SHIPMENT CHARGES ARE CALCULATED BY WEIGHT AND ZIP CODE BEING SHIPPED TO. UP TO DATE AND ACCURATE RATES WILL BE SHOWN TO YOU AT CHECKOUT. 

Q: CAN I ADD PACKAGE PROTECTION TO MY ORDER?
A: YES! WE HIGHLY RECOMMEND TO ADD PACKAGE PROTECTION TO YOUR ORDER IN THE EVENT THAT IS LOST/DAMAGED/STOLEN. YOU WILL HAVE THE OPTION TO ADD ROUTE+ TO YOUR ORDER WHILE CHECKING OUT. 

ROUTE IS A THIRD-PARTY COMPANY THAT PROVIDES PACKAGE PROTECTION. FOR ORDERS UNDER $100 USD, ROUTE IS ONLY $0.98 USD. FOR ORDERS OVER $100 USD, ROUTE IS CALCULATED AT 1.5% OF THE CART TOTAL. (FOR EXAMPLE, IF AN ORDER WAS $150 USD, THEN ROUTE WOULD BE $2.25 USD). 

ADDING ROUTE TO YOUR ORDER IS NOT REQUIRED, BUT IF YOU OPT OUT OF ROUTE'S PACKAGE PROTECTION WHILE CHECKING OUT, GLAM VICE IS NOT LIABLE IN THE EVENT THAT YOUR PACKAGE IS LOST/DAMAGED/STOLEN.

FOR MORE INFORMATION ABOUT ROUTE SERVICES, PLEASE VISIT THEIR CLAIM POLICY PAGE HERE.

Q: MY PACKAGE WAS DELAYED, LOST, OR STOLEN WHILE IN TRANSIT. WHAT HAPPENS NEXT?
A: WE ARE VERRY SORRY TO HEAR THIS HAPPENED.  GLAM VICE IS NOT RESPONSIBLE OR LIABLE FOR ANY DELAYED, LOST, OR STOLEN PACKAGES DURING TRANSIT. THIS INCLUDES PACKAGES MARKED AS “DELIVERED.” YOU MAY VISIT YOUR LOCAL POST OFFICE, CONTACT USPS AT 1(800)275-8777, OR THE CORRESPONDING CARRIER AND START A CLAIM.

IF YOU ADDED ROUTE PACKAGE PROTECTION TO YOUR ORDER, PLEASE FILE A CLAIM DIRECTLY WITH ROUTE. PLEASE REFER TO THE EMAIL THAT ROUTE SENT TO YOU AT THE TIME OF PURCHASE OR START YOUR CLAIM WITH ROUTE BY CLICKING ON THIS LINK.

Q: I RECEIVED DAMAGED/WRONG/MISSING ITEM(S). WHAT DO I DO NOW?
A: YOU MAY FILE A CLAIM WITHIN 5 DAYS OF DELIVERY BY CONTACTING US AT INFO@GLAMVICECOSMETICS.COM. YOUR EMAIL MUST INCLUDE YOUR FULL NAME, THE ORDER NUMBER, VISIBLE PHOTOS OF ALL THE PRODUCT(S) THAT YOU RECEIVED ALONG WITH YOUR PACKING SLIP. IF A REPLACEMENT IS SENT TO YOU, THE PRODUCT(S) MUST BE THE SAME AS YOU INITIALLY ORDERED AND THEY ARE SUBJECT TO AVAILABILITY. IN ORDER TO ASSIST YOU WE NEED ALL THIS INFORMATION, NO EXCEPTIONS! WE WILL CONTACT YOU WITHIN 48 BUSINESS HOURS, EXCLUDING WEEKENDS/HOLIDAYS.

Q: AM I RESPONSIBLE FOR INTERNATIONAL CUSTOMS AND DUTY FEES?
A: YES. ALL INTERNATIONAL ORDERS ARE SUBJECT TO AND MAY BE CHARGED CUSTOMS AND DUTY FEES AS DEFINED BY THE COUNTRY OF IMPORT. GLAM VICE COSMETICS IS NOT RESPONSIBLE FOR ANY FEES ASSOCIATED WITH IMPORT. SUCH FEES ARE NOT INCLUDED IN YOUR PURCHASE OR SHIPPING CHARGES AND MUST BE PAID BY THE PARCEL RECIPIENT. THESE CHARGES ARE BASED ON THE TOTAL VALUE AND THE TYPE OF PRODUCTS THAT YOU ARE IMPORTING. THE FEES ARE DECIDED BY CUSTOMS IN YOUR COUNTRY, WE DO NOT DECIDE THIS OR UNFORTUNATELY HAVE ANY CONTROL OVER THIS. IN ADDITION, THE CUSTOMER IS RESPONSIBLE FOR COOPERATING WITH CUSTOMS AND PROVIDING ANY OTHER INFORMATION AND/OR REQUIREMENTS AS AN IMPORTER. EACH CUSTOMER SHOULD BE FAMILIAR WITH THEIR COUNTRY'S IMPORT REGULATIONS BEFORE IMPORTING GOODS AND/OR COSMETICS. 

Q: I HAVEN’T RECEIVED MY INTERNATIONAL ORDER, WHAT TO DO?
A: ALL INTERNATIONAL ORDERS NEED TO BE CLEARED BY CUSTOMS FIRST. AT TIMES, CUSTOMS MAY HOLD YOUR PACKAGE FOR FURTHER INSPECTION OR FOR OTHER REASONS. PLEASE NOTE, WE DO NOT HAVE ANY CONTACT WITH CUSTOMS OR CONTROL OVER THEIR DECISION. IN ADDITION, ONCE THE PACKAGE DEPARTS THE UNITED STATES WE ARE UNABLE TO TRACK IT USUALLY UNTIL IT REACHES ITS DESTINATION. THE BEST WAY TO INQUIRE ABOUT YOUR PACKAGE IS TO CALL OR VISIT YOUR LOCAL POST OFFICE. PLEASE NOTE, WE DO NOT CALL OR HAVE CONTACT WITH OTHER POST OFFICES AROUND THE WORLD AND ULTIMATELY, WE ARE NOT RESPONSIBLE FOR ANY LOST/STOLEN PACKAGES.

Q: DO YOU OFFER WHOLESALE?
A: AT THE MOMENT WE DO NOT OFFER WHOLESALE. PLEASE NOTE THAT DUE TO OUR HIGH DEMAND, THERE IS A QUANTITY LIMIT OF 5 PER ITEM PER ORDER (SAME SKU'S). IF MORE THAN 5 OF THE SAME ITEMS ARE PURCHASED, THE DIFFERENCE WILL BE RETURNED AS A STORE CREDIT.  

Q: I HAVE ANOTHER QUESTION. HOW CAN I REACH YOU?
A: CUSTOMER SERVICE IS AVAILABLE MONDAY-FRIDAY FROM 9AM TO 5PM EST. JUST EMAIL US AT INFO@GLAMVICECOSMETICS.COM WITH YOUR ORDER NUMBER, NAME AND YOUR QUESTIONS. WE WILL GET BACK TO YOU WITHIN 48 BUSINESS HOURS.