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RETURN POLICY

HELLO BEAUTY, WELCOME TO THE GLAM VICE COSMETICS, LLC RETURN POLICY PAGE!
 
TO BETTER ASSIST YOU, WE HAVE CREATED A RETURN POLICY Q&A. PLEASE READ THROUGH THE FOLLOWING QUESTIONS TO FIND YOUR ANSWER! KEEP IN MIND, THAT WE ARE HERE TO HELP IF YOU NEED FURTHER ASSISTANCE.
 
Q: I ALREADY PLACED MY ORDER. BUT I CHANGED MY MIND, CAN I CANCEL IT OR GET A REFUND?
A: UNFORTUNATELY, ALL SALES ARE FINAL. DUE TO THE AFFORDABILITY OF OUR PRODUCTS, WE ARE UNABLE TO OFFER REFUNDS, CANCEL YOUR ORDER, OR EXCHANGE ANY OF THE PRODUCT(S) YOU HAVE PURCHASED. WE TRULY APPRECIATE YOUR UNDERSTANDING, AND WE ARE PRETTY SURE YOU WILL LOVE OUR PRODUCTS!
 
Q: I ORDERED THE WRONG ITEM(S), CAN I GET A REFUND?
A: UNFORTUNATELY, ONCE YOU HAVE PLACED YOUR ORDER WE ARE UNABLE TO MAKE ANY CHANGES TO THE PRODUCT(S) YOU HAVE PURCHASED. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT.
 
Q: I ALREADY PLACED MY ORDER, CAN I CHANGE MY SHIPPING ADDRESS?
A: WE WILL TRY OUR BEST! PLEASE CONTACT US RIGHT AWAY IF YOU NEED TO CHANGE YOUR SHIPPING ADDRESS. IF THE ORDER HAS NOT YET BEEN PROCESSED, WE WILL BE MORE THAN GLAD TO CHANGE IT. HOWEVER, IF WE HAVE ALREADY STARTED PROCESSING WE WILL NOT BE ABLE TO. YOU MAY CONTACT USPS, OR THE CARRIER WE USED TO SHIP IT AND TRY TO CHANGE IT WITH THEM. 

Q: I RECEIVED DAMAGED/BROKEN ITEM(S). WHAT DO I DO NOW?
A: OH NO! ALTHOUGH WE MAKE SURE TO THOROUGHLY INSPECT ALL OF OUR PRODUCTS BEFORE PACKING THEM AND SENDING THEM TO THE CARRIER, WE KNOW THINGS HAPPEN! YOU MAY FILE A CLAIM WITHIN 5 DAYS OF DELIVERY BY CONTACTING US AT INFO@GLAMVICECOSMETICS.COM. PLEASE MAKE SURE TO INCLUDE YOUR FULL NAME, THE ORDER NUMBER, VISIBLE PICTURES OF THE DAMAGED PRODUCT(S) THAT YOU RECEIVED AND THE OUTSIDE SHIPPING LABEL ON THE PACKAGING. WE WILL GET BACK TO YOU AS SOON AS POSSIBLE. IF A REPLACEMENT IS SENT TO YOU, THE PRODUCT(S) MUST BE THE SAME AS YOU INITIALLY ORDERED AND THEY ARE SUBJECT TO AVAILABILITY. 
 
Q: I RECEIVED THE WRONG ITEM(S). WHAT DO I DO NOW?
A: ALLOW US TO MAKE IT ALL BETTER FOR YOU! PLEASE EMAIL US AT INFO@GLAMVICECOSMETICS.COM WITHIN 5 DAYS OF DELIVERY. PLEASE INCLUDE YOUR FULL NAME, THE ORDER NUMBER, AND VISIBLE PICTURES OF THE PRODUCT(S) THAT YOU DID RECEIVE. WE WILL CONTACT YOU WITHIN 48 BUSINESS HOURS IN ORDER TO RESOLVE THE MIX UP AND SEND YOU THE PRODUCTS YOU ORDERED AS SOON AS POSSIBLE!
 
Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
A: WE DO OUR BEST TO PROCESS YOUR ORDER FAST! WE SHIP OUT YOUR ITEMS WITHIN 2-4 BUSINESS DAYS. ONCE YOUR ORDER SHIPS OUT, IT IS UP TO THE SHIPPING CARRIER AND THE SERVICE YOU CHOSE. YOU WILL RECEIVE A TRACKING EMAIL WHERE YOU CAN TRACK THE PROGRESS OF YOUR PACKAGE. IF OUR PROCESSING TIMES ARE DELAYED, WE WILL NOTIFY YOU RIGHT AWAY! PLEASE NOTE, IF YOU PAY FOR EXPRESS SHIPPING, THAT IS SEPARATE FROM OUR PROCESSING TIME. IF YOU NEED YOUR ORDER SOON, PLEASE EMAIL US AND WE WILL TRY OUR BEST TO EXPEDITE THE PROCESSING TIME.
 
Q: HOW MUCH ARE YOUR SHIPPING COSTS?
A: IT DEPENDS AS WE DO NOT HAVE FLAT SHIPPING RATES. ALL DOMESTIC AND INTERNATIONAL SHIPMENT CHARGES ARE CALCULATED BY WEIGHT AND ZIP CODE BEING SHIPPED TO. UP TO DATE AND ACCURATE RATES WILL BE SHOWN TO YOU AT CHECKOUT. 
 
Q: WHEN CAN I TRACK MY SHIPMENT?
A: WE WILL KEEP YOU UPDATED WITH EVERY STEP! AS SOON AS WE SHIP YOUR ORDER YOU WILL RECEIVE AN EMAIL FROM US WITH THE TRACKING NUMBER. YOU MAY CLICK ON THE LINK PROVIDED IN THAT EMAIL TO START TRACKING YOUR ORDER.
 
Q: MY PACKAGE WAS DELAYED, LOST, OR STOLEN WHILE IN TRANSIT. WHAT HAPPENS NEXT?
A: WE ARE SO SORRY THIS HAPPENED! UNFORTUNATELY, WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY DELAYED, LOST, OR STOLEN PACKAGES DURING TRANSIT. YOU MAY CONTACT USPS OR THE CORRESPONDING CARRIER AND START A CLAIM.
 
Q: AM I RESPONSIBLE FOR INTERNATIONAL CUSTOMS AND DUTY FEES?
A: ALL INTERNATIONAL ORDERS ARE SUBJECT TO AND MAY BE CHARGED CUSTOMS AND DUTY FEES AS DEFINED BY THE COUNTRY OF IMPORT. GLAM VICE COSMETICS IS NOT RESPONSIBLE FOR ANY FEES ASSOCIATED WITH IMPORT. SUCH FEES ARE NOT INCLUDED IN YOUR PURCHASE OR SHIPPING CHARGES AND MUST BE PAID BY THE PARCEL RECIPIENT.
 
Q: I HAVE ANOTHER QUESTION. HOW CAN I REACH YOU?
A: SURE BEAUTY! WE ARE HERE TO HELP. JUST EMAIL US AT INFO@GLAMVICECOSMETICS.COM WITH YOUR QUESTIONS. PLEASE ALLOW US WITHIN 48 BUSINESS HOURS TO GET BACK TO YOU!